Terms and Conditions Print

1. Scope and Acceptance

1. These terms govern all services provided by RavenVPS. By using our services, you agree to abide by these terms.
2. RavenVPS may update these terms at any time. Changes will take effect immediately upon being posted on our website.
3. The contractual relationship between RavenVPS and the customer begins upon the issuance of the order confirmation email.
4. If any part of these terms is deemed invalid, the remaining terms will continue to apply in full.
5. Customers must provide accurate and complete information during registration. Payment details must belong to the registrant or someone under their legal authority.
6. RavenVPS will only send promotional emails to customers who have given explicit consent. All such emails will include an option to unsubscribe.

2. Service Delivery and Responsibilities

1. RavenVPS strives to activate services within 24 hours of payment confirmation, unless otherwise specified in the service description. **Dedicated Servers may take up to 1 week.
2. Services will only be delivered once the associated invoice is paid in full.
3. RavenVPS ensures that all services will conform to the specifications and conditions described at the time of purchase.

3. Payment Terms

1. Payment is due as specified on the invoice unless otherwise agreed.
2. Service activation may not occur immediately after payment verification and may vary depending on the service.
3. Services will be suspended automatically if payment is not received by the due date.
4. Customers have a 14-day cooling-off period starting from the service activation date.
5. The cooling-off period is only valid if the cancellation request is submitted through official channels (as outlined in Section 10).
6. The cooling-off period does not apply to custom or tailored services, such as custom-configured dedicated servers or VPS.

4. Intellectual Property Rights

1. All content on RavenVPS platforms, including images, text, videos, and graphics, is for illustrative purposes only and cannot be used to justify contract termination or refund requests.
2. All intellectual property, including but not limited to images, text, and videos, is protected by copyright and may not be reproduced without permission.

5. Limitations of Liability

1. RavenVPS is not responsible for any damages resulting from service interruptions, maintenance, or other unforeseen events.
2. RavenVPS's liability will not exceed the total amount paid by the customer for the affected service.

6. Force Majeure

1. Force majeure events include, but are not limited to, supplier failures, network disruptions, DDoS attacks, natural disasters, and issues affecting third-party operations.
2. If a force majeure event persists for more than 30 days and continues to impact the service, either party may terminate the agreement without any obligation for compensation.

7. Technical Details

1. RavenVPS operates servers in multiple global data centers to ensure reliability and performance.
2. RavenVPS does not guarantee regular backups or data restoration services. Backups are performed irregularly and are not included as a standard service.
3. Maintenance may be carried out without prior notice. Downtime due to maintenance is not considered service interruption unless otherwise stated in our SLA.
4. RavenVPS reserves the right to suspend services or impose additional charges in cases of excessive resource consumption.

8. Pricing and Fees

1. Prices listed on RavenVPS platforms are subject to change and may contain errors. Such errors do not invalidate the agreement.
2. Any price changes will be communicated to customers at least 14 days in advance and will apply to the next billing cycle.
3. All prices are displayed in USD unless otherwise noted.

9. Acceptable Use Policy

1. Customers are prohibited from using RavenVPS services for illegal activities, including but not limited to DDoS attacks, hate speech, defamation, or any activity that violates applicable laws.
2. Content that promotes or encourages illegal activities, promotes, encourages or engages in child pornography or exploitation of minors is EXPLICITLY FORBIDDEN.
3. RavenVPS reserves the right to take necessary actions to mitigate risks to its services, network, or third parties, including suspending services in cases of abuse or security threats.
4. Customers agree to indemnify RavenVPS against any third-party claims arising from their use of the services.

10. Communication Channels

1. Official communication channels for RavenVPS include:
   • Our website: https://ravenvps.com
   • Emails sent from addresses ending in @ravenvps.com
2. For support or inquiries, customers can contact us at support@ravenvps.com.

11. Definitions

1. Customer: The individual or entity purchasing services from RavenVPS.
2. RavenVPS: Refers to the provider of hosting and related services under the name "RavenVPS."
3. Personnel: Individuals employed or contracted by RavenVPS.
4. Management: Individuals holding executive or decision-making roles within RavenVPS.